Terms of service

 

Terms & Conditions

Emergencies

Rodolico Health is not an emergency service. If you need urgent medical care, please contact your local healthcare services as appropriate including calling an ambulance or attend the Accident & Emergency department at your local hospital.

 

Safe Prescribing

We do not prescribe certain specialist drugs or desiccated thyroid hormone. Please contact us before booking to see if we can prescribe your medication.

 

Repeat Prescriptions

Repeat prescriptions can be requested by submitting an online request form and if approved, a maximum of one month of medication can be issued. If you require more than one month supply of a repeat medication or if you wish to request a new medication or if Dr Rodolico wishes to review you before authorising a further repeat prescription, then a clinic appointment with Dr Rodolico may be required.

 

Appointments and cancellations

Longer appointments & extra clinic time:

If you require a longer appointment, please do let us know at the time of booking so we can help accommodate this. Extra clinic appointment time is charged at the same rate as your appointment price including any part thereof e.g. a 35 minute appointment would need to be charged as two appointment fees. If you wish for a longer appointment on the day, but no time is available to extend your appointment, options include waiting or re-booking for a time convenient for you.

Running Late:

If you are running late for your appointment, please do let us know as early as possible, and we will do everything we can to accommodate you. However, to avoid impacting other patient's appointments, especially if you are over 5 minutes late, you may be asked to re-book for another time.

Clinical Queries by email:

Please note that, unfortunately, we are not able to answer any clinical questions by e-mail or text message. These would need to be discussed with Dr Rodolico in an appointment.

Cancellations and Refunds:

An appointment can be cancelled if there is over 24 hours notice. To cancel, please contact Dr Rodolico (rodolicohealth@icloud.com). Cancellations with over 24 hours notice are automatically refunded, less a third party €20 cancellation fee per service/item booked. Unfortunately appointment changes are not able to be made within 24 hours of an appointment and cancellations within 24 hours of an appointment (or non attendance) are non-refundable. 

Complaints

We will go above and beyond to ensure you are satisfied and get the highest quality private healthcare, but if we fall short of our high standards, please let us know and we will do our best to resolve any cause for disappointment. We take all complaints seriously and our aim is to resolve them as quickly and efficiently as possible. In the first instance, please direct your complaint to Dr Rodolico at rodolicohealth@icloud.com  or Via Della Pescaia, 36, Firenze, 50124. You will receive a written response within 7 days.

 

Protecting our staff

We reserve the right to refuse service. If we consider that a breakdown in the patient-practice relationship has occurred, for example due to abusive or deceptive behaviour, this will result in a refusal of service and there is no appeal process.